Internship - Week 13 (9/1/12 - 15/1/12)

When the ride vehicles are moving on the track, certain alarms may occur and trigger an E-Stop. For example, when there is a sensor fault, whereby a sensor failed to detect the ride vehicle, an E-Stop will be automatically triggered.

The control room operator has to call for the technicians, call for Team Lead and Zone Manager, and inform Tech Base of the downtime. The location of each ride vehicle has to be noted down in case team members have to evacuate the guests. Automated spiels of queue delay will be played periodically to inform guests, who are in the queue, of the technical difficulty.

When technicians have determined that the fault cannot be solved in a short period of time, an evacuation will take place. The control room operator will assign the team members to the various ride vehicles on the ride track to evacuate the guests. Through the CCTV screens in the control room, the control room operator can monitor the situation and ensure all guests have been evacuated from the ride track area.

If the fault cannot be solved within 20 minutes, the control room operator have to play the automated spiel for queue mandatory. This means that all guests in the queue must be evacuated. Some team members will be sent to walk around the whole queue area to ensure no guest is left behind.

During this whole period of time, the control room operator must not be bumped out of position until the attraction has returned to operational mode. This is because that particular team member will be the most well-informed about the situation. Hence, it is important that the control room operator remain in position until the fault has been resolved.