Internship - Week 12 (2/1/12 - 8/1/12)

I receive on-job training as a control room operator. I have learnt that it is important to be focused at all time when being in this position. With a total of 36 CCTV screens to monitor and 1 solo selector panel to zoom in on a screen, the control room operator has to divide the attention equally. Keeping the eyes on the screens is essential because guests' safety may be compromised at any time during the ride. In the case whereby guests stand up or exit the ride vehicle during the ride, the control room operator must depress the E-Stop button immediately.

The control room operator is also in command. Team members who are in position at the various consoles have to listen to the instructions given by the control room operator. When a downtime occurs, the control room operator has to inform the technicians, Team Lead, Zone Manager and Tech Base. The control room operator has to communicate with the above-mentioned parties to determine what to do.

Apart from these, the control room operator also has to handle all administrative work. This includes:

• recording the hourly dispatch count of the attraction and reporting to Ops Base
• recording the break times of all Team Members in order to keep track
• recording any fault that occurred
• recording all necessary activities inside the Controls Log Book