Internship - Week 6 (21/11/11 - 27/11/11)

Soft opening of the attraction started on 19/11/11 (Saturday). This means that the attraction is undergoing technical rehearsal. Members of the public can come to take the ride, however not all elements of the show may be working. Thousands of guests come for the ride everyday. I actually enjoy myself more when interacting with the guests. Most of them were very cooperative and made my job much easier. It was satisfying, seeing how much the guests were enjoying their experience at this attraction.

During the technical rehearsal, there were a few incidents whereby all guests had to be evacuated. Although I was not evacuation-trained, I got to see how my colleagues did their part in the evacuation process. In the event of a downtime resulting in evacuation, almost all team members must gather immediately outside the control room and the team leader will assign tasks to everyone.

However, the following positions MUST NOT drop their positions:

1) Greeter
The greeter has to remain in position at the greeter portal at the entrance of the attraction. As the greeter is the first person that guests will meet before entering the attraction, he is in charge of answering all guests' queries and checking that all guests meet the minimum height requirement of 102cm.

In the event of a downtime, the greeter has to close the queue and prevent guests from entering the attraction. When handling guests' queries, the greeter must never tell guests about the nature of the problem. He can only let guests know that there is a technical difficulty.

An example of a reply to guests' queries is, "We are currently closed due to a technical difficulty. Our technicians are currently fixing the problem and we are not sure how long it will take. We may or may not open again for the day. Please check out our other attractions first and check back again later."

2) Load console operator
3) Unload console operator

4) Control room
This is the most important position. The person in the control room has to oversee the entire operations of the attraction. In the event of a downtime, he has to communicate with the Tech Base and all technicians, regarding the fault encountered. He has to broadcast a spiel "Red Alert!" and all team members will gather outside the control room. He has to then delegate tasks to everyone, such as which area should each team member evacuate. Thereafter, he has to ensure all guests have been evacuated through the CCTVs.